Shipping & Returns

Shipping & Returns
Shipping & Returns

Once your order has been placed please allow up to 5 working days before your item/s is shipped as each product is specially handcrafted by Ann-Kathrin KUHN. As for made on order products, please allow 2-3 weeks. You will be notified once your order has been shipped and will be provided with a tracking number.
Please note that Ann-Kathrin KUHN is not responsible for any custom charges / taxes or loss of package.

Your order will be shipped to the address you entered during checkout. If you would like it to ship to another address, please contact us as soon as possible.

Shipping & Delivery

Switzerland, France

Priority Post. Tracking available.

  • Flat rate 4.00
  • Delivered within 2 - 5 working days.
 

World

International Priority Post. Tracking available.

  • Flat rate 10
  • Delivered within 7 - 10 working days.

International Express Post. Tracking available.

  • Flat rate 35.
  • Delivered within 1 - 4 working days.

Refunds & Exchanges

Goods sold are non-refundable. Faulty items can be exchanged. Please note that "wear and tear" is not considered a fault.

I do not usually do exchanges simply because you have changed your mind, however, in case you would like to purchase a gift for someone but don't know wether they will like the style, email me prior to your purchase explaining the situation and we will find out whether an exchange of style is possible.

If you wish to return a faulty product, you must;

  • Contact me through Etsy and provide a photo of the item and description stating the fault.
  • If your exchange has been accepted you must ensure shipping method provides a tracking number.
  • Ensure item/s are unworn and in their original packaging.
  • Please note that once you return your item you must email me the tracking number as prove of postage.

All orders are gift wrapped with great care and include goodies such as posters, collectible business cards and random flyers or postcards.